Refund policy

Return & Refund Policy

At Vivly Essentials, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide a receipt or proof of purchase.

Certain items may be non-returnable, including:

  • Personal care products

  • Items marked as final sale

  • Used or damaged items not caused by shipping

Return Process

To start a return, please contact us with:

  • Your order number

  • A brief description of the issue

  • Photos (if the item arrived damaged or incorrect)

We will provide instructions for returning the item.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and we will resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Shipping costs are non-refundable.

Order Cancellations

Orders can be canceled within 12 hours of purchase. After this time, the order may already be processing and cannot be canceled.

Contact Us

If you have any questions about returns or refunds, please contact us at: vivlyessentials@aol.com